News

Delta to debut wholly reinvented international Main Cabin experience

Customers can expect to be impressed on board Delta’s international routes* starting this November when the airline debuts its industry-leading Main Cabin experience. Free “Welcome Aboard” cocktails featuring Bellinis to start, hot towel service and mix-and-match options for premium appetizers and larger entrees are just a few of the ways Delta is differentiating its international Main Cabin service.
Designed to delight and create “wow” moments that feel like dining in your favorite splurge restaurant, Delta’s reinvented Main Cabin experience has been met with high marks — with increased customer satisfaction scores on the more than 700 flights it’s been tested on between Portland and Tokyo-NRT over the past year.
In addition to these enhancements, over the past several months, Delta has provided specialized training to its team of more than 3,000 Pursers — the lead flight attendants on international flights. Responsible for the customer experience from nose to tail, the Purser role at Delta has been elevated to include pre-flight introductions in the gate house and personal greetings at the boarding door — just a few examples of the important connections between crew and customers that lead to memorable moments and a delightful experience all around.In addition to recently upgraded amenity kits, more international onboard enhancements are coming soon, like refreshed ear buds and headsets, to further demonstrate the airline’s commitment to creating a best-in-class experience all customers can look forward to.

 

Posted by: Delta Air Lines
Posted on: 18/07/2019

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