Reservations Manager

Do you have proven sales experience, strong leadership skills and the ability to motivate a team? Are you keen to work for a progressive company, and further your career in travel? If so, we’d love to hear from you!

The Opportunity

The Reservations Manager’s role is to motivate and manage the Sales Team, to ensure the department meets its sales and growth targets.

Your responsibilities will include:

• Providing hands on support and effective leadership
• Ensuring prompt and effective response to all leads and enquiries
• Maximising conversion by promoting strong selling techniques
• Identifying training needs and planning / running training sessions
• Monitoring staff performance against KPI’s and personal targets
• Assisting with other data reporting

Your Experience

We’re looking for someone who has worked in a call centre or direct sales environment and has supervisory or team management experience within the travel industry.

To be successful in the role you will also need:

• Proven sales ability and an understanding of the sales process
• Good interpersonal and customer service skills
• Self-motivation and ability to motivate others
• Training and coaching skills
• Well-developed written and verbal communication skills
• Sound organisational and time management skills
• Positive outlook and flexible approach
• Passion for travel and a determination to succeed
• First-hand knowledge of the company’s key destinations is also desirable.

You will report to and work with the general Sales Manager and be expected to contribute to all aspects of the company’s operation.

Benefits

Working at FREEDOM you will enjoy:

• Competitive salary of £38,000 to £43,000 with bonus
• 22 days annual leave, plus UK bank holidays
• The option to add an additional 5 days’ holiday
• Enhanced company pension scheme
• BUPA private healthcare (after qualifying period)
• Comprehensive sales and product training
• Familiarisation trips to your specialist destinations
• Discounted personal holidays
• Regular social and industry events

Our bright and modern offices are close to Hertford town centre, with free parking on site and Hertford East railway station nearby. It’s an open-plan environment, great for collaborative working and sharing ideas.

Training & Support

Many of our colleagues have been with us for over 15 years, meaning there is always support on hand to help you grow into your role and progress in the company.

In your induction period you will have time with managers in all departments, to give you a thorough understanding of the ethos of the company, how we work and the high standards we set ourselves.